RemoteWP

Refund and Return Policy

Last updated: November 5, 2026

1. Product Type

RemoteWP products are digital goods/services (plugin license, access files, activations, updates) delivered electronically. No physical shipping is involved.

2. Consumer Withdrawal Right

Where applicable, consumer withdrawal rights are governed by mandatory law. For immediately supplied digital content, withdrawal rights may be affected once supply begins with prior express consent and acknowledgment by the customer, as allowed by law.

3. Cases Eligible for Refund Review

  • An automatic renewal of Developer Pro or Agency Elite you did not want: full refund of that renewal if requested within 14 days after the charge. The subscription is then cancelled and the Pro licence deactivated. We email you 30 and 7 days before every renewal, so you can cancel in time.
  • Duplicate charge caused by payment processing error.
  • Technical inability to deliver the purchased digital product.
  • Other justified cases assessed individually.

Cancelling a Subscription

Developer Pro and Agency Elite renew automatically every year until cancelled. You can cancel at any time from "Manage subscription" in the customer portal (remotewp.dev/portal) or by writing to info@remotewp.dev. Cancelling stops future charges; the licence stays active until the end of the year already paid. Lifetime is a one-time payment and never renews. Full terms: Terms of Service, section 6.

4. How to Request a Refund

Send your request to info@remotewp.dev, including order details (purchase email, date, product, and reason for request).

5. Response and Processing Time

Each request is reviewed as quickly as possible. Approved refunds are processed through the original payment method, subject to payment processor timelines.

6. Merchant Details

X-House SRL, legal entity with its registered office in Arad, Str. Simion Popa no. 10, and its office (work point) in Arad, Str. I.C. Bratianu no. 3, registered under J2002000768021 (former format J02/762/2002), CUI RO14900053.

7. Customer-Side Configuration and Third-Party AI Actions

Refund approval is not automatic where delivery was successful and issues arise from customer-side setup, unsafe prompts, third-party AI agent mistakes, or misconfigured automation rules. This clause does not limit mandatory consumer rights that cannot be waived under applicable law.

8. Amicable Resolution and Consumer Channels

We encourage amicable resolution first via info@remotewp.dev. Consumer protection channels are available through official ANPC websites: anpc.ro and eservicii.anpc.ro.