Refund and Return Policy
Last updated: May 31, 2026
1. Product Type
RemoteWP products are digital goods/services (plugin license, access files, activations, updates) delivered electronically. No physical shipping is involved.
2. Consumer Withdrawal Right
Where applicable, consumer withdrawal rights are governed by mandatory law. For immediately supplied digital content, withdrawal rights may be affected once supply begins with prior express consent and acknowledgment by the customer, as allowed by law.
3. Cases Eligible for Refund Review
- Duplicate charge caused by payment processing error.
- Technical inability to deliver the purchased digital product.
- Other justified cases assessed individually.
4. How to Request a Refund
Send your request to info@remotewp.dev, including order details (purchase email, date, product, and reason for request).
5. Response and Processing Time
Each request is reviewed as quickly as possible. Approved refunds are processed through the original payment method, subject to payment processor timelines.
6. Merchant Details
X-House SRL, legal entity headquartered in Arad, Str. I.C. Bratianu no. 3, registered under J02/762/2002, CUI RO14900053.
7. Customer-Side Configuration and Third-Party AI Actions
Refund approval is not automatic where delivery was successful and issues arise from customer-side setup, unsafe prompts, third-party AI agent mistakes, or misconfigured automation rules. This clause does not limit mandatory consumer rights that cannot be waived under applicable law.
8. Amicable Resolution and Consumer Channels
We encourage amicable resolution first via info@remotewp.dev. Consumer protection channels are available through official ANPC websites: anpc.ro and eservicii.anpc.ro.