Terms of Service

1. Merchant Identification

RemoteWP is provided by X-House SRL, legal entity with its registered office in Arad, Str. Simion Popa no. 10, and its office (work point) in Arad, Str. I.C. Bratianu no. 3, registered with the Trade Register under J2002000768021 (former format J02/762/2002), VAT ID CUI RO14900053. Business contact: info@remotewp.dev.

2. Applicable Law

Customer relationships are governed by applicable Romanian and EU legislation, including consumer rights, e-commerce, data protection, and tax rules, as relevant.

3. Orders and Payment Obligation

By placing an order, the customer acknowledges a payment obligation. Before checkout completion, pre-contractual information is provided, including product details, total price, and key legal terms.

4. Digital Delivery

RemoteWP products are digital goods/services (license access, downloads, activation, updates) and are delivered electronically.

5. Pricing and Invoicing

Prices and commercial terms are displayed at checkout. Invoicing is issued under applicable fiscal and accounting rules.

6. Plans, Subscriptions, Automatic Renewal and Cancellation

Plan types. Free has no charge. The 7-day Pro trial needs no payment card and returns to Free on its own; it never turns into a paid plan. Developer Pro and Agency Elite are annual subscriptions. Lifetime is a single payment with no renewal.

Automatic renewal. Developer Pro and Agency Elite renew automatically every 12 months, on the anniversary of the purchase, for another year, until cancelled. Each renewal is charged to the payment method used at purchase, at the annual price of the plan shown at checkout, and an invoice is issued for it. You agree to this when you buy a subscription; the checkout page states the price and that the plan renews every year.

Notice before renewal. We email you 30 days and again 7 days before each renewal, with the renewal date, the amount and how to cancel. If the price of your plan changes, we tell you by email at least 30 days before the renewal at the new price; you can cancel before it applies.

Cancellation. You can cancel at any time, with effect from the end of the paid year: from "Manage subscription" in the customer portal (remotewp.dev/portal), or by writing to info@remotewp.dev from the email address of the account. Requests by email are handled within one business day and confirmed by email. After cancelling, no further payment is taken and the licence stays active until the end of the year already paid; then the Pro licence is deactivated.

Renewal refunds. If an automatic renewal was charged and you did not want it, you can ask for a full refund of that renewal within 14 days after the charge, by writing to info@remotewp.dev. The subscription is then cancelled and the Pro licence is deactivated. Apart from this, a year that has started is not refunded proportionally, without prejudice to mandatory consumer rights.

Failed payments. If a renewal payment fails, the payment processor notifies you by email and retries it for a limited period. If it is still not paid, the subscription ends and the Pro licence is deactivated.

7. Withdrawal and Refunds

Consumer withdrawal rights and digital content exceptions are described in the Refund and Return Policy.

8. License Scope

Licenses are non-exclusive and non-transferable unless explicitly stated otherwise. Unauthorized copying, resale, or misuse of software assets is prohibited.

9. Third-Party AI Systems and Output Risk

RemoteWP may be used together with third-party AI tools and agents (for example coding assistants or autonomous workflows) that are not owned or controlled by X-House SRL. AI output is inherently probabilistic and may be inaccurate, incomplete, insecure, or harmful in specific environments. The customer remains solely responsible for prompt design, agent configuration, model selection, approval flows, execution decisions, and all changes applied to their infrastructure.

10. Customer Safeguards (Mandatory)

Before any write operation, customers must maintain tested backups and restore procedures, use staging/testing where possible, apply least-privilege path restrictions and token controls, and require human review before production deployment. Failure to implement these safeguards is treated as customer-side operational risk.

11. Data Alteration and Security Disclaimer

To the fullest extent permitted by law, X-House SRL is not liable for data alteration, corruption, deletion, downtime, or security incidents caused by: (a) third-party AI/agent errors or autonomous actions, (b) incorrect customer configuration or instructions, (c) unauthorized use of tokens or credentials, (d) hosting/server or third-party software failures, or (e) customer deployment of unreviewed code changes.

12. Warranty and Service Basis

Unless otherwise required by mandatory law, the service is provided "as is" and "as available". X-House SRL does not warrant uninterrupted availability or error-free operation across all customer stacks and integrations. Statutory non-waivable rights remain unaffected.

13. Limitation of Liability

To the maximum extent allowed by applicable law, X-House SRL excludes liability for indirect, incidental, special, exemplary, punitive, or consequential damages, including lost profits, lost business, or loss of data. Aggregate liability for direct damages related to RemoteWP is limited to the total amount paid by the customer for the relevant service in the 12 months preceding the event giving rise to the claim. This limitation does not apply where liability cannot be limited under mandatory law (including fraud or willful misconduct, and other non-excludable categories as applicable).

14. Indemnification

The customer agrees to defend, indemnify, and hold harmless X-House SRL against third-party claims, losses, and costs arising from customer misuse, unlawful processing, unauthorized access enabled by customer security failures, or deployments performed based on customer-controlled agent workflows.

15. Complaints and Disputes

Please send complaints first to info@remotewp.dev for amicable resolution. If unresolved, customers may use competent consumer protection channels and courts with jurisdiction under Romanian law.

16. Updates

These Terms may be updated to reflect legal, technical, or business changes. The version published on this page is the applicable version.